Live in 2–4 weeks. Already deployed across 8 industries.

AI voice agents that work inside your systems.

They handle inbound calls, collect debt, schedule appointments, take orders and qualify leads. Connected to your SAP, Dynamics, Salesforce, HubSpot or any system with an API. We build it, integrate it and maintain it.

We build everything. Your team doesn't touch a thing.

Natural voice in 32+ languages. Most customers don't realise it's AI.

Connected to your ERP and CRM. Reads and updates data in real time.

Continuous optimisation. We review calls and improve every week.

Live activity 1,247 calls today

What your agent can do

This happens on every call. In real time.

Queries your ERP mid-call

Pulls live data from SAP, Dynamics or Odoo and gives the customer accurate answers: order status, availability, pricing. No hold music.

Knows who's calling

Cross-references the number with your CRM and recognises the customer before they speak. Greets them by name and knows why they're calling.

Takes action during the call

Books appointments, logs orders, sends payment links via WhatsApp, opens tickets in your system. When the call ends, everything is done.

Qualifies leads instantly

Calls the lead, asks the key questions, scores them in your HubSpot or Salesforce and, if they fit, books a meeting with your sales rep.

Voice, WhatsApp, email, SMS

Confirms by voice, sends location via WhatsApp, reminder by SMS. If the customer replies to cancel, it reschedules automatically.

Escalates when it matters

Detects when human judgement is needed and transfers the call with full context: who the customer is, what they need, what was discussed.

In production

Results from current clients

Case Study · Food Distribution

Mega Alimentos

World leader in chamoy · 39+ years · Nuevo León, Mexico

An omnichannel AI agent connected to their ERP that handles orders by voice, WhatsApp, photo and PDF. Customers who previously went unserved now have 24/7 coverage. The sales team sells instead of managing operations.

Read the full case study

+40%

Monthly growth
in sales

6/6

Regions
live

Headcount
replaced

↑25%

Debt recovery rate

Debt collection sector. Low-value receivables portfolio. Agent connected to CRM with identity verification by national ID.

100%

Calls answered out of hours

Hospitality sector. Bookings in 4 languages from 10 PM to 8 AM. Connected to PMS. Direct booking, no OTA commission.

3h/day

Freed from the support team

Field services sector. Automatic ticket creation, technician assignment and WhatsApp confirmation.

View all case studies →

Industries

We build the agent your industry needs

Debt Collection

4,000 debts under €80 that nobody was calling because it wasn't cost-effective. The agent contacted all of them within hours — hundreds of simultaneous calls. Identity verification by national ID, payment plans, payment link via WhatsApp. Debt that was written off is now being collected.

Hotels & Hospitality

Multilingual bookings 24/7

Real Estate Funds

Rental management, incidents, collections

Call Centers / BPO

Scale without growing headcount

Field & Technical Services

Tickets, diagnostics, dispatch

Training & Education

Enrolments, enquiries, follow-up

Healthcare & Clinics

Appointments, rescheduling, no-shows

Distribution & Logistics

Orders, shipment tracking, incidents

Process

From the first call to a live agent

We map

What calls you receive, what repeats, what systems you use.

We design

Flows, tone, languages, business rules. No templates.

We launch

In weeks, not months. With a dashboard and metrics from day one.

We optimise

We listen, measure, adjust. Improvement every week.

Average time to live: 2–4 weeks

Control panel

Full visibility

telvia.

Agent

Analytics
Calls
Conversations
Feedback

Tools

Agents
Workspace
Support

Export to your BI

Power BI Tableau Looker CSV API

Total calls +10%

5,345

vs 4,859 previous month

Avg. duration

1m 23s

-12s vs previous month

Total minutes

1,563

minutes consumed

Resolution rate +3%

97.3%

without human intervention

Performance by channel

Voice

82%

94%

71%

WhatsApp collections close 23% more than email. Prioritise WhatsApp as the payment channel.

Escalation reasons

Amount dispute

42%

Special request

28%

Upset customer

18%

Other

12%

Conversation analysis

Positive

68%

Neutral

24%

Negative

Leads called within 1 minute convert 40% more than those reached after 5 minutes.

Offering a payment plan within the first 30 seconds increases the collection rate by 12%.

Recent activity

€47.50 payment collected via WhatsAppVoice + WA2:15 Collected

Lead qualified, meeting booked 10/04Voice1:42 Booked

Order #4891 logged in ERP (3 pallets)Voice3:05 Logged

Customer requested transfer to sales repVoice1:18 Transferred

Impact

Your operation in numbers

Calls per month800

People handling calls2

Minutes per call6

FAQs

Everything you need to know

Business & results

How much does it cost?

We adapt to what you need: from a turnkey project to an ongoing managed service with maintenance and continuous optimisation. On the first call we work out what fits best with your operation.

How long does it take to go live?

Between 2 and 4 weeks to have it handling real calls. During the process you can listen to how it sounds and request adjustments before launch.

Will my customers know it's AI?

Most won't. The agent speaks naturally, understands interruptions and can change topic mid-conversation. If the call needs a human, it transfers with a full summary of what was discussed.

Does it replace my team?

No. Your team keeps doing what they do best. The agent handles the repetitive calls: confirming appointments, giving order status updates, sending payment reminders. What used to take hours of your team's time now resolves itself.

What if the customer gets upset or the AI fails?

The agent transfers the call to your team with a full transcript of the conversation. Every agent has clear rules about what it can and cannot say. And we listen to calls every week to spot issues and fix them.

Integration & security

Does it connect to our ERP / CRM?

If it has an API, yes. We have connected to SAP, Dynamics, Salesforce, HubSpot, Odoo and many more. The agent reads and updates data in your system during the call.

Are you GDPR compliant?

Yes. Hosting within Europe, encrypted recordings and full alignment with the regulation. We provide all the documentation for your DPO or legal team.

Who maintains the system?

We do. We listen to calls, identify what can be improved, adjust the flows and update the agent. It's part of the service.

What % of calls escalate to a human?

Between 15% and 25% depending on the industry and complexity. The goal isn't to eliminate human involvement — it's to ensure humans only step in where they genuinely add value.

Do I need to change my systems?

No. We work with what you already have. If your system has an API, we connect to it.

What SLA do you offer?

We commit to 99.9% uptime with 24/7 monitoring. If the service is interrupted, the system automatically redirects calls to your team. You get access to a real-time status dashboard.

Let's talk

Tell us your operation — we'll show you how it would work

You describe your operation, we show you a live agent

We understand how your team works, show you an agent running in a similar industry, and define together whether it makes sense.

Prefer to try it first? Click "Talk to Alex" in the bottom right.

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